This online certificate program starts June 4, 2012 
Instructor:
Judith Hale, Ph.D., CPT, President of ISPI and author of the best selling The Performance Consultant’s Fieldbook 2nd ED, has been a successful consultant to the private and public sectors for over 25 years. She is known for successfully taking on perplexing and complex performance problems. Clients speak of her practical yet innovative approaches and sustainable solutions. Judy’s other publications include Performance-Based Certification, Performance-Based Evaluation, and Performance-Based Management, and Outsourcing Training and Development.
Certificate Overview:
Do you have a gap in your consulting skills? Do you want to transition from technician to consultant? Do you want to distinguish yourself from other consultants? This certificate will help you identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. We'll explore the step-by-step techniques you need to conduct performance interventions and you will receive practical guidance and proven tools to help analyze an organizational environment, diagnose performance problems, identify barriers to performance, select appropriate interventions, and measure intervention success.
We will explore what consulting is all about, how to get around the “paralysis by analysis” preconceived notion associated with performance consulting by quickly uncovering the facts and getting to the heart of he matter, how to put together the best combination of solutions based on the clients’ readiness for change and ability to invest, and how to negotiate the metrics for monitoring progress and judging impact while keeping clients engaged throughout the process. You will also receive six valuable tools and numerous tips designed to help you become an efficient, professional and strategic performance consultant.
Bonus! You'll receive a FREE e-book version of The Performance Consultant's Fieldbook: Tools and Techniques for Improving Organizations and People, 2nd Edition (a $45 value) when attending this certificate!
Here's what we'll cover in each session:
1st session – The Essentials of Consulting:
- What is performance consulting
- What distinguishes it from other types of consulting (OD, Quality, HRD, and soon)
- What is the role of the performance consultant - Experts vs Facilitator
- Key research to leverage
- Guided demo - case study used in each session
- Practices and polling throughout
- Debrief
2nd session: Fact Finding & Diagnosis
- A guide for uncovering the main issues quickly
- How to avoid the simple solution
- How to put together a menu of solutions
- Guided demo – case study continues
- Practice and polling throughout
- Debrief
3rd session: Demonstrating the ROI of your Work
- How to illustrate the relationships between client decisions, problems, solution, and impact
- How to demonstrate the value of your work
- Guides for making sense of the data
- Guided demo – case study continues
- Practice and polling throughout
- Debrief
A guide for getting important metrics quickly
4th session: Increasing Your Influence
- It is all about sustainability
- What goes into an implementation strategy
- How to assess your level of influence
- Tips for managing the politics
- Guided demo – case study continues
- Practice and polling throughout
- Debrief
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Certificate Objectives:
By the end of the certificate, you will be able to:
- Respond to queries about what you do and what performance consulting is.
- Leverage the information your client already uses and trusts.
- Quickly uncover the factors that contribute to poor performance and miss opportunities.
- Engage clients so they own the problem and the solution.
- Present information so clients understand the relationship between what they do, the problem, the recommended solution, and the consequences.
- Avoid the “silver bullet” syndrome.
- Avoid the “paralysis by analysis” trap.
- Overcome “there’s no money to evaluate” challenge.
- Stay above the political fray.
- Be associated with the positive side of consulting - “practical” “proven” “gets things done.”
Who Should Attend:
- Trainers, training managers, and internal and external consultants working,or who wish to work in partnership with clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted.
- Anyone wanting to transition from a technical role to a consulting role
- Those wanting to add performance consulting to their service offerings.
- Those wanting to better understand what performance consulting is compared to other types of consulting.
Prerequisites:
An interest in wanting to build clients’ capacity and capability.
Online Course Schedule:
Session 1: Monday, June 4, 2012
Session 2: Wednesday, June 6, 2012
Session 3: Monday, June 11, 2012
Session 4: Wednesday, June 13, 2012
Each session is 3 hours in length
All sessions start at 1:00pm Eastern Time (New York time). Here is the time of the sessions listed in various time zones:
- 10:00 am - 1:00 pm Pacific Time (PT)
- 11:00 am - 2:00 pm Mountain Time (MT)
- 12:00 pm - 3:00 pm Central Time (CT)
- 1:00 pm - 4:00 pm Eastern Time (ET)
For times in other cities, visit this link. Live sessions will be recorded for those who wish to go back and review or who must miss a live session.
Registration details:
Register for this certificate program now to reserve a virtual seat. See below.
Early-Bird Registration On/Before May 4, 2012: US $1145
Registration After May 4, 2012: US $1295
Train as a Team and Save!
For questions on group discounts, call 612.340.4742, or contact us for details.
Course Equipment (IMPORTANT)
You'll participate in online and collaborative activities in a number of ways, each designed to provide a unique means to interact and learn from experts and colleagues. All course delivery software operates at Internet connection speeds of 56.6 kbps or better, on PC, Mac and Unix platforms. Programs will use teleconferencing or VoIP (voice over Internet Protocol.) The login instructions emailed to you approximately one week prior to the start of the course will outline platform use as well as any headset requirements or suggestions. Each registrant must provide their own laptop or desktop computer and other equipment (such as a headset) in order to fully and successfully participate in the course. Please test your login information a minimum of 48 hours in advance on your course start date on the computer you will be using for the course.
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What IS Performance Consulting?
Performance consulting is a collaborative process in which the consultant helps the client identify what is required to optimize workplace performance. Together the consultant and client examine the work, the people, and the workplace with an objective of improving individual performance and transforming organizations so they are socially and economically competitive.
BONUS!
You will receive a FREE
e-book version of
(a $45 value)
as well as
six valuable tools and numerous tips designed to help you become an efficient, professional and strategic performance consultant.
What Others Have to Say about this Certificate
This course far exceeded my expectations. The information provided was so practical, I was constantly distracted from the course thinking of how I could apply in my own organization and life. Amazing!
David Lloyd, Education Specialist, Bombardier Areospacce
Performance Consulting by Judith Hale was an eye-opener for me. I learned why training alone is insufficient to create major changes in organizations. I will certainly use my learnings here to enhance my client interventions!
Leon Quimpo, Trainer, Inspired Learning Training and Coaching
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